Position: Customer Service Representative Reports to: Customer Service Manager Status: Full time, hourly non-exempt Hourly Rate: $17.00 - $22.00 per hour *** Please attach resume with application *** ESSENTIAL FUNCTIONS – include and are not limited to: + Consistently render the best customer satisfaction to customers. + Must productively multitask and efficiently navigate industry specific software. + Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. + Consistently practice and participate in suggested selling and information gathering. + Recommend other products and services to customers based on purchase or order history. + Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of service or delivery related issues. + Participates and provides expertise as a member of the customer service’s departmental team. + Execute customer service team’s objectives to render the best customer satisfaction possible 100% of the time. + Must be able to remain in a stationary position 90% of the time. + Adhere to company policies and procedures 100% of the time. RESPONSIBILITIES – include and are not limited to: + Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers. + Works with the organization’s personnel to resolve problems, facilitate solutions and enhance customer service offerings. + Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel. + Responsible for notifying administration of any required updates of customer records on the organization’s internal database. + Provides back-up support to other group members in the performance of job duties as required. + Answers customer inquiries/communications as required. + Attend and participate regularly in branch staff meetings. Maintains detailed call activity reports and provides them to upper management when required. + Provides activity/statistical summary reports each week to the Branch Manager each day. + Conducts follow up phone calls to survey respondents who have concerns or questions. + Comply with company dress code 100% of the time. + Maintain confidentiality 100% of the time in regards to customer and company information. + Reports to work with minimal absenteeism or tardiness. + Attend job related training and informational seminars as requested. + Performs other job related activities and special projects as assigned. QUALIFICATIONS AND SKILLS – include and are not limited to: + Proficient in Microsoft Office Suite. + 2 years progressive customer service or direct marketing experience preferred. + Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills. + Possess a high school/vocational school diploma or G.E.D. and related certification.