Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? \n

Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. \n

Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of \" We are Ladies and Gentlemen, serving Ladies and Gentlemen.\" We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.\n

Responsibilities and Duties of the Customer Service Representative:\n\nGreet customers in a friendly, professional manner\nProvide concierge services to pilots and customers including making reservations as required\nInvoicing for services rendered to customers and pilots\nRecord customer preferences in Million Air internal system\nProactive preparation for all incoming aircraft\nProvides timely feedback to the company regarding service failures or customer concerns\nPartner with line service team to meet and exceed customer's service expectations\nKeep hospitality bar stocked with snacks and beverages\nMaintain neat work area at all times to include front desk, lobby, and all FBO amenities\n\n

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n

Competencies\n\nCustomer focus- naturally outgoing\/extroverted\nCommunicate with customers and employees in person, on phone, and through radio communications\nStrong computer skills including Microsoft office products and point of sale programs\nBasic mathematical knowledge\nMust be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)\nBi-lingual preferred\n\n

Reporting Relationship\n

This position reports to the Customer Service Manager.\n

Work Environment\n

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.\n

Physical Demands\n

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:\n\nMust be able to lift 25 pounds\nStand to greet customers during verbal exchanges, walk throughout the facility to interact with customers\nPossible exposure to hazardous noise levels, chemicals, fumes, and machinery\n\n

Position Type and Expected Hours of Work\n

This is a non-exempt position\n

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.\n

Travel\n

No travel is expected for this position.\n

Education, Experience, and Eligibility Qualifications\n\nCustomer service experience preferably in the service industry\nHigh School Diploma or equivalent\nEntry level position\nAbility to work evenings weekends, and holidays\nAcceptable driving record\nAbility to pass a background check\nZero tolerance drug free employer includes pre-employment and random screening\n\n

AAP\/EEO Statement\n

Million Air is an Equal Opportunity\/Affirmative Action Employer\/Protected Veteran\/Disabled\n

Other Duties\n

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.