Company:Take 5 Oil Change

We invite you to join us at Take 5!

Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil.

We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you.  In fact, over 90% of our field leaders are internal promotions!

JOB DESCRIPTION:

Driven Brands is looking for a remote Customer Service Representative to support our TK5O Team. You will be responsible for communicating with customers over the phone or via email and participating in meetings with the customer service team to develop new strategies. The right candidate will understand general Customer Service principles.   

Duties & Responsibilities:

Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center

Open, maintain, and solve Customer Care tickets by recording issues and account information

Using computer technology. manage large amounts of incoming emails and calls in a timely manner

Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Follow communication procedures, guidelines, and policies

Leverage scripts for email and phone conversations to properly represent the company voice and tone

Answer questions about damage claims and escalate to the proper manager to bring them to closure

Prioritize tickets effectively

Flexibly handle changes in policies or procedures

Experience:

Proven customer support experience, ideally in the automotive industry

Strong phone contact handling skills and active listening

Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, Etc.

Customer-focused and able to adapt/respond to different types of customers

Excellent communication and presentation skills both externally and internally

Ability to multi-task, prioritize, and manage time effectively

High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience

Bilingual in English/Spanish is a plus.

Hours will likely be 10 am - 7 pm with an hour lunch - Must be willing to work weekends.

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Position Location:

North Carolina

Compensation Range:

$11.50 - $20.90

Compensation Frequency:

Monthly

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com