customer service representative. + dover , delaware (remote) + posted october 22, 2024 **job details** summary + $16 - $17 per hour + temporary + high school + category healthcare support occupations + referenceAB_4633882 job details This position is 100 percent remote and part of an operations team that strives to provide call resolution to a specified set of customers. It is designed to start as a contract role for approximately 5-6 months with the potential to convert into a full-time opportunity depending on your performance and the business' needs During training, you will be required to be on camera to simulate the classroom environment. Start Date is 12/9 - information sessions will begin next week. If interested, please and a recruiter will reach out to you as soon as possible! salary: $16 - $17 per hour shift: First work hours: 8 AM - 8 PM education: High School Responsibilities + Receive inbound calls in a Call Center environment from providers, health plans, and patients. + Issue referrals to Specialists. + Utilize engagement strategies to build rapport. + Accurately document information received from members, provider offices, and health plan clients into Evolent online clinical system. + Perform clerical duties such as faxing and scanning documents, create shipping labels, preparing letters and parcels using office machines, such as printers, photocopies, scanners, facsimile machines, telephone and voicemail systems, and computer based programs such as Microsoft Office. + Support UM functions by performing activities that do not require evaluation or interpretation of clinical information. + Assist in completing daily tasks by participating in meetings and working closely with the management team and client services staff. + Perform other duties as assigned. Skills + Telephone Etiquette + Typing Skills + Customer Service + Healthcare + Basic Computer Skills + Prior Authorizations + EMR Qualifications + Years of experience: 1 year + Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. **get in touch** we are here to help you with your questions. SD **samantha dougherty** + sam.dougherty@randstadusa.com