Description We are a leading company in our industry, dedicated to providing top-quality products and exceptional services to our customers. As a growing company, our client is seeking a skilled and dedicated Customer Service Representative to help manage and facilitate interactions with our valued customers. Responsibilities: + Respond promptly to customer inquiries through various channels including email, phone, and social media. + Provide product and service information to customers and identify upselling opportunities when appropriate. + Handle customer complaints, provide appropriate solutions, and follow-up to ensure resolution. + Keep records of customer interactions, transactions, comments, and complaints in a comprehensible way. + Work collaboratively with the sales team to develop strategies to improve quality of customer service. + Conduct customer satisfaction surveys to understand the customers' needs and implement necessary changes. + Provide feedback on the efficiency of the customer service process. + Stay informed about new products, services, and promotional offers. Requirements + High school diploma required, higher education levels preferred. + Minimum of 1-2 years customer support experience. + Strong phone handling and active listening skills. + Excellent communication and presentation skills, both verbal and written. + Ability to adapt/respond in different situations and to different customer types. + Familiarity with CRM systems is a plus. + Ability to multitask, prioritize and manage time effectively. + Available to work in shifts. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .