Description We are seeking a Customer Service Representative to join our team in Brunswick, Ohio. You will play a crucial role in managing customer interactions, processing orders, and maintaining customer records. This position offers a long term contract employment opportunity within a dynamic and interactive environment. Responsibilities: • Handle inbound and outbound call interactions with customers, ensuring a high level of customer service. • Efficiently process customer orders and provide accurate pricing/quotes. • Conduct data entry tasks to maintain accurate customer records and order information. • Manage email correspondence with customers promptly and professionally. • Assist with scheduling appointments and follow-ups as necessary. • Use Microsoft Excel and Microsoft Word to organize and manage customer data. • Resolve customer inquiries in a timely and accurate manner. • Cross-train with other team members to ensure continuity of service. • Monitor customer accounts and take appropriate action as needed. • Maintain a business casual demeanor and contribute positively to the open floor plan work environment. Requirements • Exceptional ability to answer inbound calls in a professional manner • Prior experience in a call center, providing excellent customer service • Strong communication and interpersonal skills for effective customer service • Proficiency in data entry tasks with a high level of accuracy • Ability to handle email correspondence in a professional and timely manner • Experience with both inbound and outbound calls • Proficiency in Microsoft Excel and Microsoft Word • Experience in order entry and processing • Ability to schedule appointments efficiently and accurately • Ability to work well in a team and contribute to a positive work environment • Strong problem-solving skills and the ability to handle complaints professionally • High level of patience and empathy when dealing with customer queries or complaints • Ability to maintain a high level of confidentiality with customer information. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .