Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the Construction/Contractor industry, located in NORTON, Ohio, 44203-1050, United States. As a Customer Service Representative, you will be responsible for managing specific customer requests related to inspection and service of fire protection systems. Responsibilities: • Manage and schedule service and inspection of customer sites on demand • Maintain profitable margins on work orders • Be the primary customer service contact for assigned account(s) • Maintain accurate and efficient subcontractor relations and negotiate rates as needed • Resolve customer inquiries and follow up on outstanding work orders efficiently • Use Microsoft Excel, Word, and PowerPoint to maintain accurate customer records and process customer credit applications • Develop and maintain client relations through proactive communication and problem-solving • Ensure proper documentation and order entry for all customer-related transactions • Cross-train to perform any job occupation as determined by the company. Requirements • Proficiency in Microsoft Excel • Experience in Account Management • Strong Customer Service skills • Familiarity with Order Entry processes • Ability to build and maintain Client Relations • Excellent Documentation skills • Prior experience in a Construction/Contractor industry is preferred • Ability to communicate effectively in a fast-paced environment • Problem-solving skills with a proactive approach • Ability to work collaboratively in a team environment • High level of organization and attention to detail • Exceptional interpersonal skills. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .