Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the heart of Indianapolis, Indiana. This role is entirely on-site and requires someone who is capable of managing a high volume of calls in a professional and friendly manner. As a Customer Service Representative, your responsibilities will be centered around maintaining excellent customer service, handling client inquiries, and ensuring accurate record keeping. Responsibilities: • Provide high-quality customer service by answering inbound calls and addressing client concerns and inquiries. • Accurately document client interactions, capturing key information from client calls and entering it into the relevant forms. • Maintain professional customer interactions while efficiently typing and engaging with the client. • Set clear expectations for clients regarding next steps after each call. • Manage the front desk during business hours, ensuring a warm and professional presence. • Handle occasional walk-in traffic from clients visiting the office. • Receive and organize daily mail and deliveries. • Utilize Microsoft Excel and Word for data entry and scheduling appointments. • Balance inbound and outbound calls while maintaining an organized order of entry. This role is an excellent opportunity for those who excel in high-volume call center environments and possess strong customer service and data entry skills. Requirements • Proficiency in Microsoft Excel and Microsoft Word • Experience in a call center customer service role • Ability to handle both inbound and outbound calls efficiently • Exceptional customer service skills • Strong data entry skills with high attention to detail and accuracy • Experience in order entry and processing • Ability to manage email correspondence professionally and promptly • Capacity to schedule appointments effectively • Willingness to answer inbound calls and assist customers with queries and concerns • Excellent communication skills, both verbal and written. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .