Description We are seeking a Customer Service Representative to join our team in Sacramento, California. The role will be based on a hybrid schedule, with three days in the office and two days working from home. This position offers a contract to hire employment opportunity and requires strong self-starters who are not afraid to take initiative and learn new things. Responsibilities: • Responding to customer inquiries via phone, email, and chat effectively and efficiently. • Utilizing CRM solutions, predominantly Salesforce, to maintain accurate customer records and data. • Processing customer credit applications and managing customer accounts. • Collaborating with the operations team to update order statuses and manage returns or replacements as needed. • Making both inbound and outbound calls as necessary, and handling any voicemails that come in. • Assisting customers with slight troubleshooting on devices and helping them understand different aspects of billing. • Regular interaction with carriers (UPS, FedEx) to obtain tracking information for customers. • Continual learning and understanding of the business and team, with a willingness to ask questions and problem solve independently. • Working with various customer bases, including end users purchasing equipment and clients of all types. • Pulling reports and data in Salesforce and other systems as needed. • Willingness to be trained in different areas to increase versatility and efficiency. As a Customer Service Representative, you will be a key part of our team, working closely with other team members and customers to ensure the smooth operation of our IT Consulting services Requirements • Possession of a Bachelor's or Honours Degree in relevant field. • No minimum years of experience required. • Proficiency in handling inbound telephone calls. • Experience in a call center customer service environment is beneficial. • Ability to effectively manage both inbound and outbound calls. • Strong communication skills, with a focus on providing excellent customer service. • Ability to quickly learn and adapt to new technologies and systems. • Strong problem-solving and decision-making skills. • Demonstrable ability to work effectively in a team-based environment. • Excellent organizational skills and attention to detail. • Flexibility to work in shifts, during weekends, or on holidays if required by the company. • Proficiency in using common computer software and applications. • Demonstrable ability to handle multiple tasks and to prioritize them effectively. • Strong interpersonal skills, with the ability to build and maintain strong relationships with customers. • Bilingual skills can be advantageous but are not required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .