Job Title: Customer Service Representative (ROC) Job Description Associates will need to be local to Phoenix and will initially work on schedules such as Wed-Sun, Thurs-Mon, Fri-Tue, or Sat-Wed. These schedules may transition to more preferred ones after conversion. Associates will be required to work in the office 3 days per week and remotely for the remaining days. The first 3 weeks of training will be conducted entirely in the office. We need headcount to support managing active network disruptions in the DM space. The associates will handle cases in WIMS and take phone calls for all stakeholders in our supply chain. Responsibilities + Manage active network disruptions in the DM space. + Handle cases in WIMS and take phone calls for all stakeholders in the supply chain. + Provide tactical support to the fulfillment network 24 hours/day, 7 days/week. Essential Skills + A completed Bachelor's Degree from an accredited university or 2 years of relevant work experience. + 4 years of work experience in the logistics/transportation industry. + Entry-level knowledge of MS Excel based tools, familiarity with Excel spreadsheets, and ability to navigate and interpret data. + Flexibility to work all shifts including day, night, and some weekend shifts as needed. Additional Skills & Qualifications + Call center background . + Problem-solving skills. + Tech-savvy with customer service experience. + Ability to control calls and navigate multiple systems and tools. + Experience in a performance-driven role with heavy metrics. + Adaptability to changing rules and processes. + Self-sufficient with the ability to work in 'the grey' where calls are not scripted. Work Environment The position is hybrid, requiring 3 days in the office and 2 days working from home. Starting January 2025, all employees will be required to work onsite 5 days per week. Working hours are from 9:30 am to 6:00 pm MST. Shift patterns are being finalized but may include Thursday-Monday or Wednesday-Sunday. The team aims to hire 60-80% of contract associates into full-time roles, offering tremendous growth and career opportunities. Once converted to full-time, candidates will receive company benefits from Day 1 of conversion and up to $5,000 in reimbursement for online or college courses. The company supports career advancement, including transitioning to other teams if the current team does not offer growth opportunities. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.