ASTON CARTER IS HIRING!!Job Title: Customer Service Representative *This is a Hybrid Position with On-Site Requirements in the Canonsburg, PA area* This is a communications based role. You will be speaking with companies clients/vendors to resolve discrepancies and maintain account updates. You will also be conducting administrative/clerical job duties. Job Description The Owners Relation Agent I will be responsible for managing document scanning, handling Salesforce accounts and cases, preparing and mailing Change of Address and ACH forms, processing owner account data, and answering incoming calls on the Owner Relations hotline. This role requires building and maintaining strong relationships with interest partners and industry peers, researching owner inquiries, confirming decimal interests, analyzing data to confirm leasehold HBP status, and reviewing lease documents. The agent will also assist the legal department in resolving claims and civil matters and support various land department responsibilities as assigned. Responsibilities + Scan documents into internal database as needed + Create and monitor Salesforce accounts and cases + Prepare and mail Change of Address and ACH forms + Process new and revised owner account data + Answer incoming calls on the Owner Relations hotline + Create and maintain strong relationships with interest partners and industry peers + Research owner inquiries related to discrepancies in payments, interests, and settlements + Provide assistance to the legal department to resolve claims and civil matters Essential Skills + 0-2 years of commensurate experience + High school diploma or GED + Ability to build strong relationships + Excellent communication skills, both oral and written + Ability to manage stressful situations to a positive outcome + Professional demeanor and proven ability to work in a team environment across cross-functional teams + Self-motivated + Ability to adapt and work under pressure + Ability to prioritize workflow based on specific deadlines + Demonstrated ability to positively influence peers via actions and directives to accomplish organizational goals + Possess excellent organizational, communications, and problem-solving skills + Excellent computer skills including MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications Additional Skills & Qualifications + High school diploma or GED required Work Environment Hybrid work schedule with 3 days in the office and 2 remote days in Canonsburg, PA. Mandatory in-person training for the first 6 weeks (no calls allowed during this period). Standard work hours are Monday to Friday from 7:30 AM to 4:30 PM. OTHER: This is a contract to hire position that will convert as a direct employee as long as general performance is being met. Full benefits offered on day 1 of starting role. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.