Dixon Specialty Products is seeking a Quote Specialist to join our Specialty Products Division in Chestertown, MD. This person will be responsible for managing quote requests and inquiries for the division through communication with vendors, purchasing, inside and outside sales, and customers. 1 year of Dixon CSR experience
required, 18 months preferred. 

Our comprehensive benefits package is designed to support your well-being and professional growth. We offer medical, dental, and vision insurance for you and your family, competitive salary, bonus programs, 401K retirement plan, training opportunities, tuition reimbursement, vacation and PTO, paid holidays, gym reimbursements, and more! The potential targeted range for this position is $17-20/hr.  Join us and be a part of a team that values your contributions and supports your goals!

 

Responsibilities: 

Monitor and respond to requests in the DSP Sales account email and the quote
specialist google group Communicating with vendors daily regarding pricing, lead times, technical
information, issues, etc. Providing support to both internal and external customers Responding to email and phone inquiries Resolving product or service issues with customers Quoting, order entry & factory orders Working closely with our purchasing, accounting, advertising, engineering departments, product groups, and our branches Monitoring open orders in the system daily Assist with special projects as needed

 

Competencies: 

Strong computer skills (Excel, Word, Google Drive, Smartsheet) Strong ability to multitask Attention to detail Excellent customer service skills Strong ability to handle challenges and think on their feet Desire to delight the customer Ownership of responsibilities Ability to communicate effectively; must be good listener Confidence Positive attitude Ability to maintain calm under pressure but have a sense of urgency Willingness to take on other tasks Handle the stress of juggling inside/outside sales and external customers

 

The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)