Summary

JOB SUMMARY: Interacts with customers to provide and process information in response to concerns, requests, and inquiries about services and products. Determines best method to resolve issues to exceed customer satisfaction and adherence to entities's policies and procedures. Utilizes technical and customer service skills to triage and dispatch incoming calls from customers, assesses needs, gives appropriate technical options and facilitates referral to specialists. Educates the caller if/when appropriate.   REQUIREMENTS: Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field. 1-3 years of experience. 

Additional Information

As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.