PPG Aerospace has an exciting opportunity for a Customer Service Representative at our Mount Laurel site.  You will report directly to the Customer Service Manager. You will be the main point of contact for the customer and therefore the face of PPG.  You must ensure the highest level of customer satisfaction is always met.  In this role, you will be responsible for the areas of order administration, distribution, communication, and support to the sales team.  This role requires consistent attention to detail, constant communication, diligence and accuracy in processing and checking customer information.   

Key Responsibilities

Process credit cards, handle DRP invoicing, maintain weekly management schedule, order entry, record and mail checksGreet and screen visitors, distribute mail, confirm EMT and ZU orders, scan documents into Laserfiche, pull files when needed, enter DMO requests, filter phone calls, maintain supply closet, stock printers/faxes, etc.Serve as back up for colleagues on vacation.Maintain quality professional relationships and ensure responsiveness to customer needsRespond promptly to customer quotes, orders, inquiries, and invoicing issuesEnter and manage data, including issuing customer quotes and managing sales ordersEnsure accurate responses to customer requests and maintain regular communication and status updatesPerform purchase order reviewsCoordinate with plant production, purchasing, and logistics to ensure product availability and shipmentOperate various computer software, including QAD, Excel, outlook, Teams and other Windows-based applicationsDemonstrate strong organizational, prioritization, and problem-solving skills with high attention to detail

Qualifications

One (1) year of experience providing customer service in a corporate environment preferred, OR six months of experience working at PPG in a similar support role requiredExperience providing customer service to businesses of all sizes, from large corporations to small businesses, preferredProficiency with Material Requirements Planning (MRP) software preferredHigh school diploma or equivalent (GED) requiredMust be a U.S. Citizen or Permanent Resident

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PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
 

\nAbout us:

\n \n Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
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\n PPG: WE PROTECT AND BEAUTIFY THE WORLD™
\n \n Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
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\n The PPG Way
\n Every single day at PPG:
\n We partner with customers to create mutual value.
\n We are “One PPG” to the world.
\n We trust our people every day, in every way.
\n We make it happen.
\n We run it like we own it.
\n We do better today than yesterday – everyday.

\n \n PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

\n \n PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
\n \n Benefits will be discussed with you by your recruiter during the hiring process.