Job Description

Discover impactful work! Our Customer Service Representative provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

Responsibilities:

Manages and coordinates the end-to-end customer experience (from order to installation) by applying a broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.

Resolves customer service issues for complex, multi-country, or multi-regional accounts.

Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries.

Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional, or multi-country projects.

Works on customer service assignments with clearly defined objectives.

Solves problems of limited scope and complexity.

Shift Hours: 8:30 AM to 5:00 PM PST Mon - Fri | This role follows a Hybrid work schedule.  Agilent’s Hybrid model consists of up to 2 days (Monday and Friday) working remotely and 3 days (Tuesday, Wednesday, and Thursday) on site. 

Qualifications

High School graduate or equivalent required, Bachelor’s degree preferred, or a similar combination of education and experience.

2+ years of experience in a customer service role.

Intermediate PC skills required; able to work in multiple systems concurrently and using multiple monitors.

Strong written and verbal communication skills, attention to detail, and accuracy. and quality. Organized skills, time management skills, and ability to multi-task.

Strong interest in working directly with customers.

Knowledge & Skills Abilities

Proficient in the basic use of PCs including Microsoft Office, and Internet Explorer, and strong tying skills.

Knowledge in CRM and SAP a plus.

Highly developed dedication to customer happiness by maintaining composure and a positive demeanor during difficult times.

Customer call experience preferred.

Ability to apply critical thinking skills to efficiently problem-solve customer issues via telephone, chat, and email.

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least November 5, 2024 or until the job is no longer posted.

The full-time equivalent pay range for this position is $20.80 - $32.50/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Customer Service