Hiring immediately - "Customer Service Representatives "- Banking (on-site)

Location: Jalan Raja Laut, Kuala Lumpur

Working day: Monday - Sunday; rotational 5 days a week

Working hours: Rotational shift. 8 AM to 5 PM, 2 PM to 11 PM

Salary: RM 2,500 (total package), RM 260 (shift allowance), RM 1500 (completion bonus, will be given after 6 months working)

Term and Contract: 6 months (high chance to be absorbed as permanent)

Responsibilities:

- Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making

- Develop and apply thorough knowledge of practices and procedures to accomplish team goals

- Assist immediate manager with team motivation and performance monitoring

- Mentor associates to improve individual performance

- Consistently achieve individual and team performance targets under little to no direct supervision

- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.