Customer Service RepresentativeAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.
This position reports to

Customer Service Manager, Parts & Repair

Your role and responsibilities

In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.The work model for the role is: #LI-RemoteThis role is contributing to the Process Automation business in San Luis Potosi. You will be mainly accountable for:•\tRecommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.•\tInitiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.•\tSupporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.•\tAssisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

Qualifications for the role

\tBachelor’s degree\tMinimum of 1 year of experience in customer service/order entry or a related field required.\tFluent in Spanish & English \tMS Office experience preferred \tPrevious SAP experience a plus \tPrevious Salesforce (or similar CRM) a plus

BenefitsPaid Parental leave (gender neutral)Life insuranceRetirement planHealthcare planWellbeing program• Dental insurance Flex days Employee Assistance Program (PAE) Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory