With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiriesthat they might have. Often, customer service associates help customers over the phone or viaemail, but they may also deal with customers in person. A customer service associate must possessa service-oriented attitude, as well as a friendly and personable attitude.

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Daily responsibilities:

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\n\nAct as the first point of contact for customers visiting the office when needed.\nMeet and greet customers and homeowners.\nAnswer phones and manage emails.\nResearch customer account information in the database and respond to inquiries in-person, by phone, or email.\nCollect payments.\nData entry. Update homeowner and association information in the database.\nUse conflict resolution techniques to resolve customer issues.\nCoordinate with customers to resolve any billing inquiries.\nAct as the first point of contact for customers seeking help with products or technical issues.\nProvide troubleshooting and technical assistance to customers.\nAssess the customer's needs and translate into solutions.\nProcess print jobs, scanning and faxing as general office support when needed.\nStock and manage supply inventory.\nOther duties as assigned.\n\n

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Pay rate: $16.50 an hour.

\n Requirements\nHigh School Diploma or GED Required.\n1+ years of office work experience.\nCustomer service driven and team oriented.\nExcellent communication skills, written and spoken.\nProficient in Microsoft office products.\nAbility to maintain confidentiality and discretion in the performance of all duties andresponsibilities.\nSelf-motivated, proactive, detail oriented, maintain clean and organized work space.\nAble to prioritize tasks, manage time, and meet deadlines.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.