Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. **Position Title:** CUSTOMER SERVICE REPRESENTATIVE I/2 - Virginia **Duties & Responsibilities:** + Respond to inbound calls to the scheduling line. + Check voicemail, log messages, and return calls. + Commitment to customer service. + Create accurate call logs in the system, summarizing contact details with callers. + Schedule appointments for assessments. + Assist with other tasks as needed. + Must be a resident of the State of Virginia. **Required Skills:** + Ability to communicate effectively and work in a team environment. + Must be computer literate and have MS Word, Excel, Outlook, and internet skills. + Ability to exercise independent judgment, based on policy and procedure. + Attention to detail and accuracy. + Ability to meet deadlines and adhere to established standards. **Qualifications:** Education: High School degree or GED Experience: + 2 years of customer service experience + Experience in mental health program, community-based social service program, or any other program addressing the needs of special populations is a plus. Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an Employment Visa at this time. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant. **Job Details** **Pay Type** **Hourly** **Education Level** **Equivalent Experience** **Travel Required** **No** **Telecommute Percentage** **100** **Hiring Min Rate** **19.04 USD** **Hiring Max Rate** **20.09 USD**