Description We are seeking a diligent Customer Service Representative to join our team in the Government sector based in Sanford, Florida. Your primary responsibility will be to manage customer service tasks related to utility or public works services. This role offers a short term contract employment opportunity. Responsibilities: • Handle customer inquiries and complaints via telephone efficiently, ensuring they are directed to the appropriate department. • Provide valuable assistance and information to the general public and business community regarding utility accounts, employing detail oriented customer service skills. • Generate and mail necessary memos, notices, and other relevant materials to customers in line with departmental policies and procedures. • Coordinate tasks such as connect and disconnect requests and prepare all necessary documentation and service orders. • Maintain accurate customer credit records and account information. • Perform account reconciliation tasks and cashiering duties. • Establish, collect, and organize data on account status. • File various documents and records as per departmental guidelines and retrieve files upon request. • Communicate with other departments and public agencies for the dissemination of information. • Process daily cash for utility bills and other fees and charges. Requirements • Applicant must have a minimum of 2 years of experience as a Customer Service Representative or in a similar role. • Demonstrated ability to answer inbound calls effectively and efficiently. • Proven experience in providing exceptional customer service in a call center environment. • Proficiency in data entry tasks with high attention to detail and accuracy. • Experience in managing email correspondence professionally and promptly. • Ability to handle both inbound and outbound calls, ensuring customer satisfaction. • Proficiency in Microsoft Excel and Microsoft Word is a must. • Experience in order entry, ensuring all details are accurately recorded and processed. • Ability to schedule appointments, manage calendars, and coordinate meetings. • A background in the government sector will be considered an asset. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .