Kforce has a client in search of a talented Customer Service Representative in Phoenix, AZ. This Customer Service Representative will be heavily focused in a bank setting handling member debt calls and resolutions. Job Duties may include: * Customer Service Representative will use established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary * Serves as a resource to less experienced team members * Contacts members in all stages of delinquency and across all Client product lines through automated and manual outbound dialing; Receives inbound collections and general servicing calls * Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security * As a Customer Service Representative, you will negotiate mutually satisfactory payment arrangements * Actively uses and educates members on the debt analyzer and money manager tools on client website * Completes required account verification, account maintenance, and documents all contact and collection attempts