With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude

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Essential duties and Responsibilities:

\n\nAct as the first point of contact for customers visiting the office when needed\nUpdate homeowner and association information in C3 and shared files. \nUse conflict resolution techniques to resolve customer issues.\nCoordinate with customers to resolve any billing inquiries. \nAct as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers. \nAssess the customer's needs and translate into solutions. \nProcess print jobs, scanning and faxing as general office support when needed\nOther duties as assigned. \n\n

Knowledge and Skills:

\n\nAbility to interpret verbal and/or written instructions at a proficient level.\nProficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level. \nAbility to maintain confidentiality and discretion in the performance of all duties and responsibilities \nAbility to self-motivate, be proactive, detail oriented and successfully function as part of a team. \nAbility to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution. \nPartner with multiple stakeholders, for example community managers, vendors, peers, clients.\nKnowledge of company policies, procedures, and forms.\nMust be able to prioritize, manage time, and meet deadlines. \nMust be able to work effectively with others in person and in group setting\nMust be able to communicate effectively and professionally on phone, email, and in-person.\nMust be able to operate general office equipment (copier, fax, phone systems, etc.). \nProfessional customer service skills.\n\n Requirements

Education and Experience

\n\nHigh School Diploma or GED Required \nAt least one year of directly related or closely related experience \n\n

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Working Conditions:

\n\nTypical office environment\nFrequent social interaction\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.