Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Check booking document aligned to booking policy.Apply to create new customer account, and extend new material in SAPCreate & update sales orders in SAP, while ensure the accuracy of the data input.Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.Coordinate with customers on collecting payment & L/C, and notify finance teamSend shipping instructions to buyer or warehouse, timely track the shipping date.Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.Billing upon revenue policy, and support finance to complete internal audit.Timely apply VAT Invoice upon completion of delivery.Timely send installation notice to service team.Tracking A/R collection ASAPTake customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.

Competence Qualifications:

Motivation:

Always strives to reach goal with a high level customer oriented mindsetStrong Learning willingnessPositive and responsibleEnjoy team work with good team spiritEnjoy dynamic environment able to drive actions

Knowledge:

Customer Service relevant experienceOffice softwareInternational trading knowledgeSAP/ERP system knowledge & OperationProduct  knowledgeLogistic knowledge

Capability:

Oral & Written EnglishExcellent Communication skill with Strong collaboration, influencing and convincing capabilityStrong logical thinkingEnd to end managementAbility to work in cross-functional teamsProject management (e.g. process optimization etc.)Risk management capabilityProblem solving skillsChange managementAt least one year related experience