Graver Technologies LLC

Come join a team where People make the difference!  As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Supports external or internal customers with complex issues. Answers non-routine questions that require deviation from standardized procedures. Investigates, analyzes, and solves complex customer billing, technical, and contract issues. Requires extensive knowledge of the company's products and services. Typically has more than 5 years of experience and works under general direction. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. 

Essential Functions:

The Customer Service Representative is responsible for all customer service and order entry functions for our Liquid Process Filters Division.

Serve as the primary customer service representative for Liquid Process Filters (LPF)Provides back up support to other divisions when neededRespond to email and phone inquiries from customers and sales personnel.

Communicate manufacturing scheduling and priority orders

Attend daily production meetings to get updates from manufacturing on orders that are shipping or have issues that will cause them to be lateNotify manufacturing / engineering of new part numbers to be set up in the systemManage expedited requests between manufacturing, sales and customer

Maintain timely communications with internal and external sales personnel

Communicate regularly with field sales on customer orders and inquiries. Forward customer inquiries and pricing needs to RSMs.Keep sales team advised of any outstanding issues (shipping delays, unanswered questions on orders).Email the morning production report to all field RSM's so they are fully informed of late orders, etc.

Prioritize Customer Communications and Responses

Enter all sales order on same day received (or by following day for those received later in the day)Send order acknowledgements within 24 hours; send out within 48 hours if a part number set up is neededSupport customers by providing ship dates, tracking numbers and revisions made to ordersReplace or handle return logistics of filters impacted under the Customer Action RMA process as needed by QA Director.

Education and Experience:

High School Diploma or equivalent3 - 5 years of related experience in Customer Service.Experience within a manufacturing environment is a definite plus.Proficiency with ERP system (preferably Epicor)

Competencies/Job Requirements:

Excellent Written & Oral Communication SkillsResults DrivenCustomer/Client Focus                                             Technical CapacityOrganizational Skills                                       ThoroughnessProblem Solving/Analysis                                 Time Management

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.