With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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The Customer Service Associate will assist customers with any troubles or inquiries that they might have. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. This is a full-time position in Troy, MI.

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Hours: Monday - Friday 8:30 am - 5:00 pm EST (some overtime by be required)

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Job Duties and Responsibilities

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Duties include but are not limited to:

\n\nCoordinate with customers to resolve any billing inquiries.\nAct as the first point of contact for customers seeking help with products or technical issues.\nProvide troubleshooting and technical assistance to customers.\nAssess the customer's needs and translate into solutions.\nAbility to understand and explain a customer's account balance and to provide the means for them to make any necessary changes to their payment processes\nCan understand and explain the processes of the Homeowners Association to a customer.\nCalmly assist customers in emergency situations by coordinating contact to other personnel and vendors.\nAssist vendors with invoices and other questions\nAbility to utilize the Associa website from both Homeowners and Community Archives sides.\nTo make necessary changes to Association Facts in proprietary database when updates are necessary to ensure information is accurate\nMust have prior customer service experience and be able to handle stress.\nOther duties as assigned.\n\n\n Requirements\n\n1 -- 3 years of call center, customer service, high call volume or directly related experience\nKnowledge of general office equipment (copier, fax, phone systems, etc.).\nKnowledge of conflict resolution techniques at a proficient level.\nProfessional communication skills (phone, interpersonal, written, verbal, etc.).\nProfessional customer service skills.\nSelf-motivated, proactive, detail oriented and a team player.\nTime management and time critical prioritization skills.\n\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.