Job Description:

Location: Richmond, Virginia

CoWorx has partnered with a nationwide logistics company who is looking to add Customer Service Representatives to their team in Richmond, VA!

As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.

These are temporary to hire opportunities starting at $17 per hour, and the schedule is Monday to Friday, 8:00am-5:00pm. Should you be interested in exploring this opportunity, please apply today and call us at 973-221-8338 for immediate consideration. We look forward to working with you!

Responsibilities:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Desired Background/Skills:

At a minimum, you’ll need:
• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)

It’d be great if you also have:
• Experience with Microsoft Office and other business-related applications
• Experience in a call center environment
• Bilingual English/Spanish
• Strong customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations

Other Information:

Position: Customer Service Representative
Location: Richmond, VA
Industry: Logistics
Pay rate: $17.00 per hour
Shift: Monday to Friday, 8:00am-5:00pm
Temporary to Hire!

Don’t miss out on this excellent opportunity to join hardworking, supportive team- apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

#NJ2511
#ZIP

Interested candidates please reference job code 231347 when responding to this ad.

Location: Richmond, Virginia