From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive.

 

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. 

While reporting to the Customer Service Team Lead you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment.  Additionally, you will become knowledgeable regarding product line focused on thermoforming clam shell production

What you'll be doing:

Listens attentively & is able to communicate effectively via various communication channels.Attention to detail & Organizational skills are critical to the success of this roleManaging customer requirements and respect timelinesWell-polished written communications and verbal skillsStrong accuracy working with numbers, and MS Office skillsAbility to multi-task in a fast paced and vibrant work environment with fast moving deadlinesSupport developing & Initiate Process ImprovementsParticipate on Special Projects as neededBuild positive functional working relationships with all internal & external stakeholdersOrganized, able to plan and prioritize workload. Takes decisive action to address problems, following up with relevant team members

 

This is a hybrid role and it is expected to work onsite three days per week in our corporate office located in Hartsville, South Carolina or sales office in Charlotte, North Carolina.

 

We'd love to hear from you if:

Bachelor Degree or 5+ years of Customer Service ExperienceProficient in MS Word, MS Excel

Compensation: 

The annual base salary range for this role is from $62,560 to $70,380. 

At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.

Benefits

Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options401(k) retirement plan with company matchWellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of servicesPaid time off and holidays to recreate, rejuvenate and care for the health of yourself and familyVariety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insuranceTuition reimbursement

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.