Senior Customer Service Representative- HME Access- Portland, Oregon

Schedule: Full Time, Day Shift, M-F (8:00am to 5:00pm)

The Associate Customer Service Representative is the primary point for all Home Services Business Office and HME Access Services staff to refer patient insurance change requests. The position's primary responsibility is to ensure that all identified patient account insurance changes are properly completed in the HME transaction system. This position supports the timely and successful completion of HME orders and proper billing by ensuring accuracy in insurance coverage on each order. 

Providence Home Medical Equipment fosters a collaborative, engaged environment with a progressive leadership team to deliver life-changing medical devices to people in your community who need help the most. Join our team to increase comfort and quality-of-life to your neighbors recovering from illness, injury or living with a disability.

Benefits and perks:

Competitive pay (including holiday pay & shift pay differentials) Best-in-class benefits – full medical, dental and vision coverage from your first day 401(k) plan with employer matching & complementary retirement planner Generous paid time off for vacation, sick days and holidays Tuition reimbursement & student loan forgiveness programs Wellness & mental health assistance programs Back-up child & elder care to help with care disruptions for your family Voluntary benefits, like pet, auto and home insurance, and more!

Required qualifications:

2 years of Customer service experience.  3 yrs preferred

Preferred qualifications:

Associate degree or bachelor's Degree Upon hire: Medical Terminology and Medical Coding certification 1 year of experience as a HME Care Specialist with concentration in Order Qualification and one other HME specialty team, or equivalent durable medical equipment industry experience.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.