The Client Services Associate is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor.

Responsibilities

Serve as daily internal contact for order management and associated inquiries

Manage incoming emails from varying internal sources

Generate clear, consistent communication to internal and external team members regarding status and requirements of programs

Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff

Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)

Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions

Prioritize orders and/or projects, including prompt expediting of emergency requests

Maintain and distribute various reports as needed to ensure daily requirements are met

Qualifications

High school diploma/GED

1-2 years of call center customer service, reporting, or purchase order experience

Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests

Excellent knowledge of Microsoft Office Suite products - Strong Excel skills required

Experience with AS400 or similar database systems preferred

Bilingual English/Spanish preferred

8am-5pm weekdays

$18/hour