ResponsibilitiesEnter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers’ concerns;Use creativity to design or explore the desired product requested if outside of the norm;Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing;Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary;Partner with sales, marketing and operations teams to ensure meeting and exceeding customers’ service expectations;Support sales and business development initiatives when new options are available or where it would appropriately support the customer’s needs;Issues credits, sends order acknowledgements and composes letters to customers and potential customers;Communicates with all individuals whose involvement impacts customer communications;Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products;Updates customer records;Prepares and sends quotes and provides written proposals to customers and potential customers;Interfaces with Territory Managers and VP of Sales;Other duties as assigned;
Essential SkillsCustomer serviceOrder entryAdministrative supportOrder processingPurchase orderAdditional Skills & Qualifications3 years of successful experience in a customer-facing rolePay and Benefits
The pay range for this position is $26.00 - $28.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Application Deadline
This position will be accepting applications until Jan 14, 2025.
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\n \n About Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n Diversity, Equity & Inclusion\nAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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