Optimizes the customer experience by ensuring timely and high quality execution of customer orders and responses to customer issues and requests

Accurately executes order specifications in Corning’s order system; ensures proper pricing, payment, quotes and shipping / transportation terms; and ensures orders are in accordance with Corning’s standard terms and conditions Coordinates order shipping and transportation and keeps customers informed of any delays or issues, as needed Follows up with customers on accounts receivable in a timely manner and works closely with Shared Services to generate monthly credit limit reports Ensures that customer requests meet Corning’s manufacturing requirements while still fulfilling customer needs (e.g., product quantity, delivery dates) Manages single purchase orders with multiple release dates (i.e., blanket orders) and provides Customer Service management with volume orders to serve as input to short-term forecasting efforts Fields and resolves (if possible) customer complaints by working with Accounting, Quality, Manufacturing, and other Commercial roles as needed Communicates regularly with Account Managers to share customer-related information and issues May be responsible for responding to inquiries for quotations for small, non-repeat business May visit the customer site to build relationships and gain an understanding of their internal processes Work experience in a customer-facing role Associate’s Degree or secondary education equivalent Fluency in the English language Language skills in customers’ primary geographic location(s) Work experience with business management software / systems (e.g., PeopleSoft, SAP) Work experience with similar products or in the division’s industry Work experience in a logistics/planning role Experience working internationally or with different cultures Work experience in a role requiring extensive use of Microsoft Office Word, PowerPoint, and Excel Experience working in a customer service center