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Beacon Hill Associates is seeking a dedicated and organized Customer Service Representative to join our client in Doraville, GA. This position plays a vital role in delivering outstanding service to customers while supporting the company's day-to-day operations. If you have a proven track record in customer service, exceptional communication skills, and a detail-oriented mindset, this could be the perfect opportunity for you!

Daily Responsibilities:Answer and manage inbound calls, emails, and chats, providing support and scheduling appointments.Make high-volume outbound calls to follow up with customers, including scheduling seasonal specials and maintenance visits.Create and maintain accurate customer service agreements.Schedule consultations, service calls, maintenance visits, and other customer appointments efficiently.Assist with administrative tasks, including dispatching, scheduling routine tune-ups, supporting inside sales, and processing payments.Address customer inquiries and resolve concerns with professionalism and care.Keep detailed records of customer interactions, ensuring data accuracy and completeness.Ideal Candidate:Experience: 5-8 years in customer service.Skills: Exceptional communication and active listening skills, proficiency with computer systems, and strong organizational and multitasking abilities.Attributes: Service-oriented mindset, high attention to detail, and a collaborative team player.

This is a fantastic opportunity for a professional looking to contribute to a dynamic team and provide exceptional customer service. APPLY TODAY and make an impact!

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