Description We are seeking a Customer Service Representative to become a part of our team in the financial services industry, located in Cornelius, North Carolina, United States. This role offers a contract to permanent employment opportunity and involves processing customer applications, managing customer records, resolving inquiries, and overseeing customer accounts. Responsibilities: • Efficiently handle inbound and outbound calls and provide exceptional customer service. • Accurately process customer credit applications. • Maintain precise records of customer credit. • Resolve customer inquiries in a timely and detail oriented manner. • Manage data entry tasks and maintain customer records. • Conduct email correspondence with customers regarding their inquiries and applications. • Use Microsoft Excel and Word for various tasks including order entry. • Schedule appointments for customers as per their convenience. Requirements • Proven experience in Answering Inbound Calls, demonstrating the ability to handle a high volume of calls efficiently. • Prior experience in a Call Center Customer Service role, showcasing problem-solving skills and the ability to maintain professionalism under pressure. • Exceptional Customer Service abilities, including excellent communication skills and a customer-first attitude. • Proficiency in Data Entry, with a focus on accuracy and speed. • Experience with Email Correspondence, demonstrating strong written communication skills and attention to detail. • Ability to manage both Inbound and Outbound Calls, ensuring all customer queries are addressed promptly. • Proficiency in Microsoft Excel, including the ability to create spreadsheets, use formulas, and manage data effectively. • Familiarity with Microsoft Word, including the ability to create, edit, and format documents efficiently. • Experience with Order Entry, demonstrating the ability to process customer orders accurately and promptly. • Ability to Schedule Appointments effectively, ensuring optimal time management and organization. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .