Description We are seeking a dedicated Customer Service Representative to join our team in North Chesterfield, Virginia. As a Customer Service Representative, you will be responsible for managing customer accounts, responding to customer inquiries, and ensuring accurate record keeping. This role is based in a dynamic call center environment and offers a contract to permanent employment opportunity. Responsibilities: • Efficiently handle inbound and outbound calls, providing exceptional customer service. • Actively listen to customer concerns and provide solutions with grace and integrity. • Maintain strict adherence to company policies and ensure confidentiality of customer records and information. • Accurately process complex transactions and conduct extensive research to resolve intricate customer inquiries. • Effectively interact with both internal and external partners and clients. • Utilize various computer systems and applications, along with search tools to find information. • Exhibit proficiency in Microsoft Office Suite, particularly Microsoft Excel and Word. • Undertake data entry tasks and order entry responsibilities. • Schedule appointments and manage email correspondence with customers. • Utilize customer service tools such as Zendesk to efficiently manage customer interactions. Requirements • Proficiency in answering inbound calls with a customer-focused attitude • Experience in a call center customer service environment • Demonstrated ability in providing exceptional customer service • Strong skills in data entry with a keen attention to detail and accuracy • Capable of managing detail oriented email correspondence • Expertise in handling both inbound and outbound calls • Proficient in using Microsoft Excel for data management and reporting • Familiarity with Microsoft Word for document creation and editing • Experience in order entry and processing • Ability to schedule appointments effectively, balancing customer needs and company resources • Knowledge of Zendesk or similar customer service software TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .