We are looking for a proactive Customer Service Representative to take responsibility over the North-Eastern European countries (Poland, Slovakia, and Czech Republic). This position is based in our Sales office in Katowice (PL).

In this Role, Your Responsibilities Will Be:

You are the point of contact for external customers and internal departments, delivering exceptionally fast and reliable communication and order follow-up. You will answer all incoming calls, place orders in the ERP system (SAP), prepare quotations, plan shipments, and handle complaints flawlessly. You will advise our customers on the product range and open orders via telephone and e-mail. Provide administrative support to our ambitious sales force in North-Eastern Europe. Offer first-line technical support. Undertake any other responsibilities or tasks that are within your skills and abilities, such as back-up for the RIDGID Customer Service in North East Europe.

Who You Are:

A caring and responsible individual with a proactive approach. A standout colleague who thrives in a team and excels at managing multiple tasks, always putting the customer first.

For This Role, You Will Need:

Proven experience in a commercial, customer-focused, and international Customer Service team. Accurate, strong organizing skills and good computer skills. Native Polish speaker with excellent communication skills in English.

Preferred Qualifications that Set You Apart:

A technical interest would be an advantage but is not required. Knowledge of any ERP and/or CRM system. Conversational knowledge of German (spoken and written) is preferred, and knowledge of any other languages is an advantage.

If this sounds like you, please apply! We can't wait to speak with you!

Our Offer To You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. 

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!