Kforce has a client that is seeking multiple Call Center Representatives to assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. This position is onsite in Orange County, CA. The hours are 8:30am-5:30pm, Monday - Friday. Responsibilities: * Call Center Representatives provide information regarding eligibility, enrollment, benefits and services to eligible members and providers * Complete member and provider inquiries or requests and serves as a resource for other team members * Maintain departmental productivity and quality standards * Provide administrative support to the team * As a Call Center Representative, you will address member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care * Enter accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction