Job Summary

We are seeking a Senior Process Executive - HC with 4 to 6 years of experience in customer service. The ideal candidate will have a strong background in the healthcare domain specifically in provider and payer services. This is a work-from-home position with day shifts and no travel requirements. The candidate will play a crucial role in ensuring smooth operations and exceptional service delivery.

Responsibilities

Manage and oversee daily operations related to customer service in the healthcare domain.Ensure timely and accurate processing of provider and payer transactions.Handle escalated customer inquiries and resolve complex issues efficiently.Collaborate with cross-functional teams to improve service delivery and operational efficiency.Monitor and analyze performance metrics to identify areas for improvement.Implement process improvements to enhance customer satisfaction and operational effectiveness.Provide training and support to junior team members to ensure high-quality service.Maintain up-to-date knowledge of industry regulations and best practices.Develop and maintain strong relationships with key stakeholders.Ensure compliance with company policies and procedures.Prepare and present regular reports on operational performance to management.Participate in team meetings and contribute to strategic planning initiatives.Utilize technical skills to troubleshoot and resolve system-related issues.

Qualifications

Possess a minimum of 4 years of experience in customer service within the healthcare domain.Demonstrate expertise in provider and payer services.Exhibit strong problem-solving and analytical skills.Show proficiency in using customer service software and tools.Have excellent communication and interpersonal skills.Display the ability to work independently and manage time effectively.Be adaptable to changing priorities and able to work under pressure.Hold a relevant certification in customer service or healthcare administration.Have a strong understanding of industry regulations and compliance requirements.Show commitment to continuous learning and professional development.Demonstrate leadership qualities and the ability to mentor junior staff.Be detail-oriented with a focus on accuracy and quality.Exhibit a proactive approach to identifying and addressing operational challenges.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in healthcare administration.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.