**HYBRID CSR** role in **Huntersville, NC** with **ADECCO.** **$18/hour** seeking Call center professionals for a 9-month assignment. Great benefits and chance to grow with Adecco. **Apply now!** **Top reasons to work with Adecco.** + Payday every Friday + Upskilling opportunities through the Adecco Aspire Academy + An opportunity to get hired on permanent with our client. + Assigned your very own onboarding specialist. **Job Details** + **Length of assignment:** 9 Month assignment + **Location:** Huntersville, NC 28078 + **Pay: $18 per hour** + **Shift/Hours: (Hybrid)** Monday – Friday 8 AM – 5 PM **This is a HYBRID position.** **Minimum Requirements** + High School Diploma or Equivalent Required + 4-year college degree or equivalent combination of education/work experience + SAP SD and EDI experience preferred. + MS Office (Excel, Word)experience. + Consumer Products Industry Experience a plus **Job description** + Upholds outstanding customer relationship standards through call quality, problem solving, ownership over any customer issue, and going above & beyond to address all needs. + Responsible for customer account order management, report preparation, and sales/supply chain support functions for assigned accounts. + Provide support to customers seeking help with post-order issues such as returns, replacements, refunds, delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process. + Resolve customer concerns including proper escalation channels. + The Specialist must follow through on all commitments made to customers and ensure correct and prompt processing of all requests asked of customer service. + Proactively communicate potential service issues to customers and internal personnel + Identify trends or inefficiencies requiring collaboration with all internal teams to root cause issues and develop process changes to drive exceptional customer experiences. + Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike. + Manage the order management life cycle for any assigned Key Accounts and Channels + Maintain and manage backlogs, orders on hold and follow up to clear pricing/cross reference issues as quickly as possible. + Builds a trusting relationship with the inside & outside sales team, along with internal support channels. + Maintain first level troubleshooting of inbound/outbound EDI transactions for purchase orders, order acknowledgements, advance shipping notifications (ASNs) **Pay Details:** $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance