**Job Description:** **Company Description** Magnaflux is the global leader in non-destructive testing equipment and materials employed by the quality management teams of the world’s largest manufacturers. While you may not be familiar with our name, you have undoubtedly experienced the benefits that our products, services and employees have had on the performance and safety of many of the products that you come in daily contact with. Our mission is to make the world a safer place. We are part of Illinois Tool Works Inc. (NYSE: ITW) a Fortune 300 global multi-industry manufacturing leader with revenue of $16.1 billion in 2023. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. As part of ITW, Magnaflux makes the below commitments to our team members: **A FOCUS ON WHAT MATTERS MOST** The ITW Business Model is our defining competitive advantage. By leveraging this Magnaflux reduces complexity and distractions to deliver best-in-class performance for our customers. Our focus has fueled our legacy of success, and we’re not stopping. The ITW Business Model gives us the tools to focus on what’s most important at Magnaflux, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk. **EMPOWERED ENTREPRENEURSHIP** As part of Magnaflux, our people are empowered to think and act like business owners. Our decentralized, entrepreneurial culture is the key to how we execute and requires us to trust our people. **OPPORTUNITIES TO IGNITE YOUR FULL POTENTIAL** At Magnaflux we believe our people are the powerful force behind our success – that’s why we invest our time and resources into helping them grow their skills and interests. No matter where people start, they can grow their career at Magnaflux and as part of ITW. **PURPOSE BEYOND PRODUCTS** We are committed to making a positive impact on our people, customers, suppliers, environments and the communities where we live and work. The latest details can be found in the ITW Sustainability Report, which can be found on itw.com/sustainability. **Company Benefits** **Best in Class Benefits:** Our total rewards package is broad and offers comprehensive support ranging from health and wellness to retirement planning. + Affordable Medical, Dental, Vision Insurance to meet you and your family’s needs + HSA/FSA with a company match + Income Protection Benefits + Industry Leading 401(k) plan with company match + Paid Time Off + 11 paid holidays plus 1 floating holiday + Parental Leave + Matching Gift and Volunteer Program **Job Description** We are excited to be looking for our next Customer Service Representative. If you are customer centered and excel in delivering great service, then this could be the next exciting step in your career. The Customer Service Representative will communicate professionally with customers. Sees orders through to completion and provides exceptional service to our customers. Manage the order entry and customer expectations by relaying timely, relevant information to our customers. **Essential Job Responsibilities:** + Respond to customer inquiries by answering inbound calls, emails and tickets from the online help desk system. + Accurately process customer orders and issue credits. Enter special customer requirements as specified on orders. + Verify order, pricing, and delivery expectations. + Follow the progress of orders and communicate with customers as needed. + Coordinate with internal company departments and sales organization when necessary. + Analyze individual solutions and take appropriate action to ensure customer needs are met. + Develop proficiency with a customer database to manage customer files, process and invoice orders and respond to customer inquiries. + Exceeds customer expectations by delivering exceptional customer service. + Any other duties assigned in support of the customer service function. **Experience and Skills Required:** + High School diploma or equivalent. + 2+ years of customer service experience, manufacturing or similar environment preferred. + Proficiency in Salesforce (or similar CRM), Zendesk (or similar helpdesk tool), ERP systems and Microsoft Office. + Strong oral and written communication skills. + Strong attention to detail. + Ability to multitask. + Excellent customer service skills (friendly, courteous and helpful). + Bilingual in Spanish preferred. + Experience with export orders/shipping is preferred, but not essential. **Compensation Information:** Total base pay range $ 24.00 lowest and 31.00 highest