Customer Service Representative Location: Fresno, CA Job Id: 1067 # of Openings: 1 Richard Heath & Associates, Inc. (RHA) is seeking a dedicated and talented professional for the following opportunity in Fresno, CA: Customer Support Representative Full-time, non-exempt JOB SUMMARY The Customer Support Representative will provide excellent customer service via inbound and outbound telephone and email; answering detailed questions on all program guidelines. Assist callers with request for Program services, status checks and document inquiries and complaints. Responsible for obtaining supporting document for the completion of program enrollment files. Research information in Program database and data enter caller information/updates into the Program database. This position is hybrid with a minimum of 1 day in our Fresno office. Must be bilingual (Spanish). Minimum Qualifications + High school diploma or equivalent + Minimum of 1 year of experience in customer service, and an office environment + Knowledge of MS Word and Excel + Excellent written and oral communication skills including excellent English business writing and grammar skills + Organized with attention to detail and ability to maintain records/databases + Good customer relations and telephone skills with the ability to effectively handle difficult customers + Ability to work in a team environment + Bilingual is a plus + Willing to take 80 calls a day or more Pay Range: $18 - $20 hourly DOE What you can expect from RHA: + Respectful, passionate and creative employee culture dedicated to improving the lives of others + A collaborative team who value each other and give you the tools and resources you need to succeed + Competitive paid time off to balance the demands of life + Secure, diverse successful company that is celebrating over 40 years in business Who is RHA? For over 43 years, RHA has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, and environmental justice and diversity, equity and inclusion. WHY IT IS EASY TO FEEL PASSIONATE ABOUT OUR WORK: Our Vision - Connecting our clients to diverse populations Our Mission - working together to improve lives by delivering socially responsible solutions. Our Values - PA2CT Proactive Adaptable/Accountable Committed Team Our Motto­ - Doing whatever it takes Richard Heath & Associates is an equal opportunity employer committed to a diverse workforce Employment at Richard Heath & Associates is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, employment verification, and drug testing. Thank you for considering to join our team! We can't wait to hear from you.