Job Summary

We are seeking a dedicated Senior Process Executive - HC with 4 to 6 years of experience in customer service. The ideal candidate will have expertise in the provider and payer domains. This work-from-home position requires a proactive individual who can manage day-to-day tasks efficiently during day shifts. The role does not require travel.

Responsibilities

Manage and oversee daily customer service operations to ensure smooth workflow and high-quality service delivery.Provide support and guidance to team members to resolve complex customer queries and issues.Ensure compliance with company policies and industry regulations in all customer service activities.Collaborate with other departments to streamline processes and improve overall service efficiency.Analyze customer feedback and data to identify areas for improvement and implement necessary changes.Develop and maintain strong relationships with providers and payers to facilitate effective communication and problem-solving.Monitor and report on key performance indicators to track progress and identify trends.Conduct regular training sessions for team members to enhance their skills and knowledge.Utilize technical skills to troubleshoot and resolve system-related issues promptly.Ensure accurate and timely documentation of all customer interactions and transactions.Participate in process improvement initiatives to enhance service delivery and customer satisfaction.Stay updated with industry trends and best practices to maintain a competitive edge.Provide exceptional customer service to maintain and enhance the companys reputation.

Qualifications

Possess a minimum of 4 years of experience in customer service within the healthcare industry.Demonstrate expertise in provider and payer domains.Exhibit strong problem-solving and analytical skills.Show proficiency in using customer service software and tools.Display excellent communication and interpersonal skills.Have the ability to work independently and manage time effectively.Maintain a high level of attention to detail and accuracy.Demonstrate a commitment to continuous learning and professional development.Possess the ability to adapt to changing priorities and handle multiple tasks simultaneously.Show a proactive approach to identifying and addressing issues.Exhibit strong organizational skills and the ability to work under pressure.Demonstrate a customer-centric mindset with a focus on delivering high-quality service.Possess the ability to work effectively in a remote work environment.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.