Description We are hiring customer-focused representatives to join a very well-known organization in the call center. On a day-to-day basis, representatives will be expected to handle customer phone calls, emails, and chat lines regarding their utility service needs. Reps will learn up to 5 different software sites/programs. Taking 40-50 inbound calls a day. All calls will be with customers throughout NM in regard to: - General questions on service for utility service needs - Payment/billing arrangements for customers - Collections due to COVID payment plans - Connecting and/or disconnecting service Additional Skills & Qualifications MUST HAVES: -Tenure at most recent jobs listed on resume must be at least 1.5 years + each -Ability to deescalate calls without transferring to management for solutions -Seeking 1-2 years of call center experience -Must be able to work from home after training (internet at home and private space at home as well) -Someone who has worked with 3-5 software programs at one time and can toggle between programs -Ability to utilize dual computer screens as well -Someone who is focused one call resolution (this is something the company is putting a lot of focus around) NICE TO HAVES: - Collections experience - Bilingual (English/Spanish speaker) - Previous training/team lead experience from a call center environment -Previous utility experience is a plus but not required Pay and Benefits The pay range for this position is $17.00 - $17.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Albuquerque,NM. Application Deadline This position will be accepting applications until Jan 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.