Customer Service Representative Clarence, NY (http://maps.google.com/maps?q=8989+Sheridan+Dr+Clarence+NY+USA+14031) Job Type Full-time Description Summary of Job: Under the supervisions of the US Inside Sales Manager, provides outstanding service to Dynabrade customers, both external and internal, providing product/service/shipping information, entering orders, and quickly resolving any customer issues with accuracy, efficiency, and courtesy. Takes on a proactive role in upselling Dynabrade products and proactively follows up with customers to ensure their satisfaction. Essential Duties and Responsibilities: + Answer incoming customer calls regarding Dynabrade products + Provide accurate and timely quotes + Process Domestic & Canadian sales orders including returns, repair tool orders, work orders, and logistics to return products to customers + Accurately enter orders into Sage operating system received via email + Upsell additional products and accessories when appropriate + Provide support to customers for existing orders + Coordinate Dynabrade’s flat rate repair program process + Troubleshoot issues and suggest product solutions + Assist Dynabrade staff members from various departments in resolving customer or order related issues + Provide support to the Dynabrade Outside Sales Team + Assist with coordinating tools/orders sent in for repair + Other duties may be assigned Requirements Knowledge, Skills & Ability: · 2-5 years customer service & inside sales experience excellent phone demeanor · A positive attitude with the ability to see the "larger picture" · Willingness to learn, grow and function effectively in a team environment · Ability to work in a team, show respect to others and listen to the needs of the teammates · Motivated, organized, and enthusiastic in attitude and voice projection · Working knowledge of industrial products is required; experience with Dynabrade tools preferred · Proficient in MS Word, Excel, Outlook & Database entry systems · Excellent written and verbal communication, in English · Being a team player, willing and able to do your part as well as help others when the need / volume arises · Customer focused and problem-solving attitude to find an effective solution · Time Management and good in Prioritization · The noise level in the work environment is usually quiet and the environment is office based