**POSITION SUMMARY** The **Custmer Service Representative** ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and ‘white glove’ service to delight our customers. Key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. Additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. Work under the guidelines established for the region or Business Unit and actively participate in the search for process improvement in conjunction with the Customer Care Lead and Customer Care Manager. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Key responsibilities include, but are not limited to the following: + Promptly enter purchase orders to meet or exceed the agreed to service levels. + Partner with Customer Care Leads to guarantee Achievement of service level agreement‘s. + Ensure order entry, order tracking and delivery are on track and orders are comleted in full, providing customers with status updates throughtout the process. + Identify gaps in customer care processes and partner with customer experience team to resolve. + Ensure actions align with AAT strategy. + Escelate issues as they arrise in a timely matter to ensure agility and responsiveness. Note: The duties listed above are not all inclusive and may be subject to periodic updating or revision. **The Ideal Candidate** **Desired Background** + 2 years’ experience in Customer Service/Care roles. + Bachelor’s degree required. **Knowledge, Skills & Talents** More specifically, we would seek the following attributes and competencies for the position: + Excellent verbal and written communication skills. + Strong critical thinking skills, understanding when escalation is necessary. + Strong problem-solving and analytical reasoning skills. + Ability to work under pressure and successfully handle multiple priorities. + Leader in promoting an engaging work environment. + Utilizes data (KPIs) to drive business results. + Experience working on an international team. **Pay and Benefits** The estimated base pay range for this position is $ 28.85/hr – $ 33.65/hr. Actual pay will be determined based on education, certifications, experience, qualifications, skills and geographic location. This position is eligible to participate in a short-term incentive program. Vantage offers a comprehensive benefits package to eligible employees, including: + Medical, HSA, dental, vision + FSA (limited purpose, dependent care, and commuter/parking) + Life and AD&D insurance + Accident, hospital indemnity and critical illness insurance + Short- and long-term disability + EAP, identity theft protection + Paid time off, Parental Leave + 401(k) with company match **Equal Employment Opportunity** Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category. **About Vantage** Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction. We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage. Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are Enabling Tomorrow's Solutions Today. As a company on the move, you’ll be working as part of a collaborative team and getting to know the cultural diversity of our world. We learn from each other to constantly improve, adapt and iterate. We value the voice and talent of our colleagues by empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results. Most importantly, we know you’re going to like it here.