Description Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, brings manager’s attention when necessary to ensure that proper and satisfactory service is delivered. ESSENTIAL DUTIES AND RESPONSIBILITIES • Answering roughly 30-40 inbound phone calls per day in a professional and helpful manner. • Making outbound phone calls in response to any inquires, questions, or other follow up • Respond to emails from customers • Confirms account number, part number & descriptions • Communication to customer on availability, open orders, and ship dates • Confirms pricing & availability • Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid) • Supports administrative duties on sending and receiving supplier purchase orders • Ability to multi-task issuing credits and rebills according to policy and procedure Skills Customer service, Crm, outlook, call center, inbound call, microsoft office, Customer service call center, Customer support, Technical support, Inbound call center, Troubleshooting Top Skills Details Customer service,Crm,outlook,call center,inbound call,microsoft office Additional Skills & Qualifications High school diploma or GED required 2+ years of manufacturing customer service experience Experience with Salesforce and SAP is preferred Experience Level Intermediate Level Pay and Benefits The pay range for this position is $23.00 - $25.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brooklyn Park,MN. Application Deadline This position will be accepting applications until Jan 29, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.