Contract: Permanent/Full time
Compensation:
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.
Job Overview:
We are looking for a highly skilled Customer Service B2B Specialist to join our Optometry Customer Service Team. This role will be responsible for providing support to our B2B customers, including optometry practices, optical retailers, and healthcare providers. The ideal candidate will possess deep knowledge of optometry and processes, along with the ability to resolve issues efficiently while fostering strong customer relationships and customer support.
Job scope
As a Customer Service Representative, you are responsible for ensuring customer relations activities for lens sales in accordance with the provisions of the legislation in force, the provisions and strategy established by the Sales Manager, and the established sales objectives and targets.
Main Responsibilities and related activities
Provide expert-level technical support and assistance to optometry businesses, and optical clinics through inbound/outbound, specific to the Call Center activity and by written correspondence; Respond to EssilorLuxottica customer's inquiries related to orders, product features, and technical specifications and ensure swift and efficient resolution of complex technical questions related to the product to minimize disruption to customer operations; Provide support and assist EssilorLuxottica customers in selecting, ordering, and using optometry-related products (e.g., lenses, frames). Ensures product promotion in conversations with customers, informing customers about product offers, technical details, and ways to sell products; Process and track orders, ensuring timely delivery and accurate fulfillment for business customers. Actively monitor all orders and requests from customers in the portfolio, offering active support when needed; Manage the database regarding customers in the portfolio (development, completion, updating). Ensure the achievement of individual performance objectives and those of the team , together with the assigned sales representative; Collaborate with logistics teams to resolve shipment issues, product shortages, or delays; Participates in the implementation of promotions and events specific to the activity; Permanently cooperates with Lens Sales Representatives by exchanging information, to promote and increase the volume of lens sales;
Must-have requirements
Customer Support Experience: 2+ years of experience in optometry industry, Certification in optical technology or related fields. English language skills - at least intermediate level PC proficiency(Excel, Word) Experience providing technical troubleshooting and product support for businesses.
What’s in it for you
In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.
Access to our cutting-edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally. Join the Corporate Shareholding Program “BOOST”, an opportunity to share in the company’s success and directly benefit from EssilorLuxottica’s growth. Access special offers for employees on a vast range of eyewear, eyecare products, and fashion apparel, so you can enjoy our world-class brands firsthand. Benefit from comprehensive health insurance coverage, ensuring you and your family’s well-being Meal vouchers Vacation vouchers Bonuses for Christmas, Easter, and International Children's Day Bonuses for life events such as the birth of a child, marriage, etc. Option to deduct the cost of a public transportation subscription Additional days off for bank holidays that fall on weekends (usually 2-3 days/year) One additional day off for every 5 years of service per employee (as per government legislation), on top of the standard 21 days/year.
Recruiting process
Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.
We Are One: Our DEI commitment
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.