**Seeking a rewarding career in customer service?** Adecco is hiring for Customer Service Representatives in Fort Worth, TX! Enjoy weekly pay, opportunities to upskill through our Aspire Academy, and the potential for permanent placement with our client. Apply today and start your career with Adecco! **Apply now!** **Top reasons to work with Adecco.** + Payday every Friday + Upskilling opportunities through the Adecco Aspire Academy + An opportunity to get hired on permanent with our client. + Assigned your very own onboarding specialist. **Job Details** + **Location:** Fort Worth, TX + **Pay: $16/Hour** + **Shift/Hours:** Monday – Friday 8:30 AM – 5:00 PM **This is a fully on-site position.** **Requirements** + Education and Experience: HS/GED and 2 years of customer service experience. + Knowledge of computer systems, Windows, technology platforms, web browsing, product knowledge and customer service policies and procedures. + Familiar with Microsoft Office and Outlook + Bilingual – Spanish **_HIGHLY Preferred_** _but not necessary_ **Job description** + Responsible for taking and resolving the next level escalated customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction. + This role also provides coaching and support to both internal and external customers. + Receives incoming phone calls and emails from Internal/External customers concerning orders, improperly placed orders, customer inquiries, complaints, and requests. + Uses judgment and decision-making skills to evaluate the issue and its impact and either proposes efficient and effective solutions that minimize the negative effect and provide timely and professional resolution or escalates issues to other business departments for prompt resolution. + Maintains status of Work in Progress, completed work, and other Order Information. + Utilizes customer fulfillment processes and tools to perform internal requests. + Utilizing knowledge of internal product offerings identifies whether orders can be sourced internally. + As a Payment Processing Representative, you will be responsible for processing payments for government/municipality customers and resolve any issues toensure customer satisfaction. + Answer calls promptly and process payments accurately while providing stellar service. **Pay Details:** $16.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance