Customer Service Representative **Hirschbach Motor Lines, Inc.** 1 Positions ID: job_20250203162020_8 Posted On 02/03/2025 **Job Overview** **As a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach’s customer base in all matters related to handling their freight. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, while establishing and maintaining positive customer relationships.** **What you will be doing!** + Communicates all service issues promptly to the customer and elevates issues to the operations team and others as needed. + Coordinates freight shipments including booking freight, answering customer calls and emails, and assisting with customer rate quotes. + Supervises the handling of freight from shipper to receiver. + Develops and maintains customer relationships with assigned customer base and/or geographic area. + Completes SRC codes daily at times assigned by account. + Books freight within customer base and/or geographic area toensure a balance of available freight and trucks. + Monitors rates, revenue generation, and accessorial per customer contracts. + Providestracking and tracing on shipments toensure on-time pickups and deliveries whileresolving any issues that may arise during transport. + Selects loads effectively through brokerage and customer needs. + Handles customer correspondences, complaints, and inquiries. + Attends meetings related to customers and occasionally travels to visit customer sites and locations. + Other duties as assigned including proactively assisting others in achieving the organization’s objectives. **Talent Requirements and Skills** + High school diploma or equivalent, paired with relevant professional experience. + Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred. + Ability to process information with high levels of accuracy and energy. + Ability to multi-task and prioritize workload. + Computer proficiency and ability to navigate between multiple programs. + Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment. **Company Overview** Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers. Primary Contact 1722873707420 Katie Ruden Corporate Recruiter, Phone Phone Phone Fax katie.ruden@hirschbach.com Email False False True **Job Details** Categories Clerical/Office Administration Customer Service Transportation Location Dubuque, IA Job Type Employee Full/Part Full Time Pay/Salary 0 - 0 Company ID 1072 Job REQ # job_20250203162020_8ZZXMUZEJDOWMOBY \# Positions 1 Start Date 20250203 End Date 20250309 Featured Job TH Ad TH Comments **Similar Jobs** Client Service Representative Express Employment Professionals Client Service Representative (CSR) Kunkel & Associates, Inc. Services Technician - Tire Repair Sedona Staffing Services Service Technician Sedona Staffing Services Automotive Service Technician or Mechanic Sedona Staffing Services CUSTOMER SERVICE- SALES ASSISTANT Sedona Staffing Services Account Services Coordinator Great River Oral And Maxillofacial Surgery Customer Service Specialist Eagle Point Solar Director F&B Services Boyd Gaming Client Service Representative Cottingham & Butler/ SISCO **Share this Job** Hirschbach Motor Lines, Inc. **About the Company** Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!