Description Robert Half has a fantastic career opportunity for an articulate, highly skilled Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Falls Church, Virginia region and is a short-term temporary employment opportunity. e Responsibilities: • Efficiently handle customer inquiries and resolve issues. • Process customer credit applications with precision. • Monitor customer accounts and take appropriate actions. • Follow up with customers regarding past due payments through phone calls and emails. • Send reminders to customers about delinquent payments via email, voicemail, and mail. • Perform data entry tasks to update customer accounts. • Collaborate with the mortgage division, applying prior collections or banking experience as needed. • Handle multiple phone calls in a fast-paced environment while maintaining attention to detail. • Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems. Requirements - Ability to interact effectively with internal and external partners and clients/customers - No stranger to performing extensive research to resolve complex customer inquiries - Knowledge of Customer Relationship Management (CRM) systems - A consistently positive approach to your work that is rooted in a businesslike professionalism - Excellent customer service and office administrative skills - Proficiency with Microsoft Office applications - 4+ years' experience of proven performance in a goal-driven customer-focused environment desired - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Strong communication skills, both verbally and in writing - 4+ years of customer service/ office experience This is a blended role, Customer service/data entry and administrative experience in a fast-paced environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .