Description Must be bilingual Spanish! We are offering a short-term contract employment opportunity in the non-profit industry for a Customer Service Representative, based in Redwood City, California. This role is entirely remote, requiring the use of personal computing equipment and specific applications. The primary goal is to support an upcoming event by reaching out to clients and managing their inquiries. There will be about 500 calls (many in the Spanish language) and you will be updating a Google Sheet. The assignment has a duration of 12 days and the hours per week will range from 25 to 40 hours per week depending on volume of data. Do not miss out, apply today! Responsibilities: • Engage with clients through outbound calls, using a provided script to confirm their appointments and express gratitude for their participation. • Update and maintain client response information within Google Sheets. • Provide responses to client inquiries, referring complex or tax-related questions to the appropriate tax preparer. • Utilize the RingCentral app for communication and coordination needs. • Adapt to flexible work hours, which may include shifts from 12pm to 7pm. • Support the event and address client questions during March 6th - 7th. • Use bilingual skills in English and Spanish to communicate with a diverse client base. • Draw on previous office experience to comfortably discuss questions related to the tax season. • Leverage experience with Google Sheets for data management and tracking. Requirements • Minimum 2 years of experience in a Customer Service role, preferably in a Non-Profit sector • Proven experience in Call Center Customer Service • Demonstrated ability to handle both inbound and outbound calls • Skilled in data entry and order entry tasks • Proficiency in using Microsoft Word and Google Sheets • Experience in managing email correspondence professionally • Ability to effectively schedule appointments • Strong interpersonal skills with a customer service focus TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .